At Reno Bathware, we recognize that every renovation project can bring about numerous questions. To assist you in your journey, we have curated a comprehensive list of answers to the most frequently asked questions regarding our products and services.
Orders
Monitoring your order's status is simple. After processing and shipment, you'll get a confirmation email with a unique tracking number. Use this number on our website or the carrier's site to track your package's live status and location.
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards, PayPal, Afterpay and EFT.
For detailed information about shipping rates, delivery times, interstate freight quotes and warehouse pickup, please visit our Shipping Policy.
The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.
Yes. We welcome interstate orders across Australia. Please contact our team for a customised freight quote before placing your order.
No, currently we do not offer international shipping. Our services are limited to domestic shipping within Australia.
Our return policy is designed to ensure customer satisfaction. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a refund.
Initiating a return is simple. Send us an email at <info@renosq.com.au> with your order number and we will let you know where to send the item.
In most cases, return shipping fees are the responsibility of the customer. However, if the return is due to an error on our part, such as receiving a damaged or incorrect item, we will cover the return shipping costs.
