Privacy policy

Last Updated: June 2026

At Reno Bathware ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.

By using our website and services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information including:

Name
Email address
Phone number
Shipping and billing address
Order and purchase history
Payment confirmation details
Account information
Customer service enquiries and communications

We may also automatically collect technical information such as:

IP address
Browser type
Device information
Website usage data
Cookies and analytics information

How We Use Your Information

We use your personal information to:

Process and fulfil orders
Deliver products and services
Communicate regarding purchases and enquiries
Provide customer support
Process returns and refunds
Improve our website and services
Prevent fraud and unauthorised activity
Comply with legal obligations
Send promotional communications where permitted by law

You may unsubscribe from marketing communications at any time.

Payments

Payments made through our website are securely processed by trusted third-party payment providers, including Shopify Payments, PayPal and other approved payment services.

Reno Bathware does not store your complete credit card details on its servers.

Cookies and Analytics

Our website uses cookies and similar technologies to improve functionality, enhance user experience and analyse website performance.

Cookies may be used to:

Remember customer preferences
Improve website functionality
Measure website traffic and performance
Support marketing and advertising activities

You can manage cookie preferences through your browser settings.

For more information regarding Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

Sharing Your Information

We may share personal information with trusted service providers where necessary to operate our business, including:

Shopify
Payment processors
Shipping and freight providers
Customer support providers
Website and analytics providers
Professional advisers where required

We do not sell your personal information to third parties.

Data Security

We take reasonable precautions to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

While we take security seriously, no method of electronic transmission or storage can be guaranteed as completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Provide services
Complete transactions
Comply with legal obligations
Resolve disputes
Enforce our policies and agreements

Your Rights

Depending on applicable law, you may have rights to:

Access your personal information
Correct inaccurate information
Request deletion of personal information
Withdraw consent where applicable
Opt out of marketing communications

To exercise any of these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of any third-party sites they visit.