Refund policy

Order Cancellation Policy

Before Dispatch
Orders may be cancelled before dispatch for a full refund.

After Dispatch
Once an order has been dispatched, cancellation requests may not be accepted and the order will be subject to our Returns & Refund Policy.

Special Order Items
Custom, made-to-order, clearance, or special-order products cannot be cancelled once processing has commenced.

How to Request a Cancellation
To request an order cancellation, please contact our team as soon as possible:

Email: sales@renobathware.com.au

Phone: 1800 934 213

Mobile: 0410 992 133

Return Policy

At Reno Bathware, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned in its original packaging
Include proof of purchase or order confirmation
Not be installed, assembled, modified, or damaged after delivery

How to Request a Return

To request a return, please contact our team at:

Email: sales@renobathware.com.au

Phone: 1800 934 213

Mobile: 0410 992 133

Please include your order number and the reason for the return.

Return instructions and the return address will be provided once your return request has been reviewed and approved.

Items returned without prior approval may not be accepted.

Return Shipping Costs

Unless the item is faulty, damaged, or supplied incorrectly, customers are responsible for all return shipping costs.

Original shipping charges are non-refundable unless required under Australian Consumer Law.

Damaged, Faulty or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of receiving your order and provide:

Your order number
A description of the issue
Clear photographs of the product and packaging

Our team will assess the issue and arrange an appropriate resolution, which may include replacement, repair, store credit, or refund in accordance with Australian Consumer Law.

Change of Mind Returns

We may accept change-of-mind returns within 30 days of delivery, provided the product:

Has not been used or installed
Is in original saleable condition
Is returned in original packaging

A restocking fee may apply where permitted.

Shipping and handling costs are not refundable for change-of-mind returns.

Non-Returnable Items

The following items cannot be returned unless faulty or required by Australian Consumer Law:

Clearance or sale items
Gift cards
Special order products
Custom-made or made-to-order products
Products that have been installed or used

Exchanges

If you would like a different product, the quickest option is to request a return (if eligible) and place a new order for the desired item.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your return request.

If approved, refunds will be processed to the original payment method used at checkout.

Please allow up to 10 business days for the refund to appear in your account after approval. Processing times may vary depending on your bank or payment provider.